MSD understands customers concerns regarding high sewer bills for their most recent water and sewer utility invoice.

The City of Asheville chose to delay billing during the aftermath of tropical storm Helene. As a result, the current bills have an increased number of days in the billing cycle. Some bills have up to 80% more days as compared to the normal 60-day billing cycle. See sample bill from an Asheville customer below.

MSD was operational throughout tropical storm Helene. When non-potable water was delivered to the Asheville customers, the meters began to record the usage. While most of this water likely went down the sewer, we understand that some may have aggressively flushed outdoors to aid in the cleaning of the Asheville system.

If a customer believes their billed water usage is abnormally high as a result of this extensive flushing outside, they can contact Ben Colburn, Billing and Collection Coordinator at 225-8209. MSD will offer a one-time credit for any usage over a 12-month bi-monthly average.